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Liquid Bubbles

ID POLICIES

Return Policy

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At Identity Defined, we are committed to providing quality apparel and accessories that celebrate individuality. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below.

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1. Eligibility for Returns

  • 1.1 Items must be returned within 7 days of delivery.

  • 1.2 Items must be:

    • Unworn, unused, and unwashed.

    •  In their original condition, with all tags and packaging intact.

  • 1.3 Non-Returnable Items:

    • Customized or personalized items.

    • Sale or clearance items (unless defective).

    • Gift cards or digital products.

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2. How to Initiate a Return

  • 2.1 Contact us at info@idxdefined.com with the following information:

    • Order number.

    • Reason for the return.

    • Photos of the item(s) (if defective or damaged).

  • 2.2 Once approved, we will provide a return authorization and instructions for shipping the item(s) back to us.

 

3. Return Shipping

  • 3.1 Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • 3.2 We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

 

4. Refunds

  • 4.1 Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

  • 4.2 Approved refunds will be processed within 5 business days to the original payment method.

  • 4.3 Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect items).

 

5. Exchanges

  • 5.1 We do not offer exchanges.

 

6. Defective or Damaged Items

  • 6.1 If you receive a defective or damaged item, please contact us at info@idxdefined.com within 7 days of delivery with:

    • Your order number.

    • Photos of the damage or defect.

  • 6.2 We will replace the item at no additional cost or issue a full refund if a replacement is unavailable.

 

7. Questions?

  • If you have any questions about our return policy, please contact us at: info@idxdefined.com​

 

Thank you for shopping with Identity Defined! We value your trust and look forward to serving you again.

Privacy Policy

Effective Date: 10/03/2024

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At Identity Defined, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services. By using our website or purchasing from Identity Defined, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

  • 1.1 Personal Information

    • Name, email address, shipping and billing address, phone number, and payment details.

  • 1.2 Non-Personal Information

    • Browser type, device information, IP address, and usage data collected via cookies or other tracking technologies.

  • 1.3 Voluntarily Provided Information

    • Information you provide when you subscribe to our newsletter, contact us, or participate in promotions or surveys.

 

2. How We Use Your Information

  • We use your information to:

    • Process and fulfill your orders.

    • Provide customer support and respond to inquiries.

    • Send order confirmations, shipping updates, and promotional materials (with your consent).

    • Improve our website, services, and marketing efforts.

    • Comply with legal obligations and enforce our terms.

 

3. How We Share Your Information

We may share your information with:

  • 3.1 Service Providers

    • Third-party vendors who assist with payment processing, shipping, email communication, and website analytics.

  • 3.2 Legal Compliance

    • Authorities or legal entities, if required by law or to protect our legal rights.

  • 3.3 Business Transfers

    • In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new entity.

 

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

 

6. Security

We implement industry-standard measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure.

 

7. Your Rights

  • You have the right to:

    • Access, correct, or delete your personal information.

    • Opt-out of receiving marketing communications.

    • Restrict or object to certain data processing activities.

    • To exercise these rights, contact us at info@idxdefined.com

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@idxdefined.com

Thank you for trusting Identity Defined with your personal information.

Terms and Conditions

Effective Date: 10/3/2024

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Welcome to Identity Defined! These Terms and Conditions (“Terms”) govern your use of our website, products, and services related to identity-defined apparel and accessories (“Products”). By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please refrain from using our services.

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1. Definitions

  • 1.1 “We,” “Us,” “Our” refers to Identity Defined, the provider of identity-defined apparel and accessories.

  • 1.2 “You,” “Your” refers to the customer or user of our website and services.

  • 1.3 “Products” refer to the apparel, accessories, and related items offered by Identity Defined.

 

2. Eligibility

  • 2.1 By using our website, you confirm that all information you provide is accurate, complete, and up-to-date.

 

3. Product Information

  • 3.1 We strive to ensure all product descriptions, images, and pricing are accurate. However, errors may occur.

  • 3.2 Colors and designs may vary slightly due to screen settings or production differences.

  • 3.3 Products are available while supplies last, and availability is subject to change without notice.

 

4. Orders and Payments

  • 4.1 All orders are subject to acceptance and availability.

  • 4.2 Prices are listed in US Dollars and are exclusive of applicable taxes and shipping costs unless stated otherwise.

  • 4.3 Payment must be completed at checkout using accepted payment methods.

 

5. Shipping and Delivery

  • 5.1 Estimated delivery times are provided during checkout but are not guaranteed.

  • 5.2 We are not responsible for delays caused by carriers or customs.

  • 5.3 You are responsible for providing accurate shipping information. We are not liable for lost or undeliverable packages due to incorrect addresses.

 

6. Returns and Exchanges

  • 6.1 Returns are accepted within 25 days of receipt, provided the Product is unused, unwashed, and in its original condition.

  • 6.2 Personalized or custom Products are non-refundable unless there is a manufacturing defect.

  • 6.3 To initiate a return, contact info@idxdefined.com with your order details.

  • 6.4 Refunds will be processed within 5 days of receiving the returned Product. Shipping costs are non-refundable.

 

7. Intellectual Property

  • 7.1 All content on our website, including designs, logos, and trademarks, is the property of Identity Defined and protected by intellectual property laws.

  • 7.2 You may not use, reproduce, or distribute any content without prior written consent from Identity Defined

 

8. Privacy

  • 8.1 We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

 

9. Limitation of Liability

  • 9.1 To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our Products or website.

  • 9.2 Our maximum liability is limited to the amount paid for the Product in question.

 

10. Dispute Resolution

  • 10.1 Any disputes arising under these Terms will be resolved through negotiation. If unresolved, disputes will be subject to the jurisdiction of the courts in Missouri.

 

11. Changes to Terms

  • 11.1 We reserve the right to update these Terms at any time without prior notice. Changes will be effective upon posting on our website.

 

12. Contact Information

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